FAQs
About our products
What size are your snack trays?
Our snack trays are 33.8cm x 20.6cm and are 2.2cm deep, perfect for your favourite slice of cake or sandwich!
What capacity do the mugs hold?
Each mug has a maximum capacity of 400ml / 14oz - the perfect size for a generous cup of tea, coffee, or your drink of choice, or even for a mug of soup!
What size are your snack trays?
Our snack trays are 33.8cm x 20.6cm x 2.4cm deep, perfect for your favourite slice of cake or sandwich!
Are your products dishwasher safe?
Yes. All Rosa Lifestyle melamine products are dishwasher safe (up to 70°C) but not suitable for use in a microwave.
What’s the best way to clean my mug?
Our mugs can be cleaned in the dishwasher or by hand. If some staining appears on the inside of the mug, let it soak, ideally overnight, with warm water and a denture cleaning tablet to help lift off the staining.
Do the designs fade or scratch easily?
No. The designs are produced using high quality materials so they remain vibrant and durable even with daily use and washing.
Where are Rosa Lifestyle products made?
Our current mugs and trays are produced in China from high-quality melamine. Our manufacturer holds current ISO9001 (Quality Management System) & ISO14001 (Environmental Management System) certificates and all products are made to UK & EU regulations.
Are your products environmentally friendly?
We are currently on a journey towards greater sustainability – stay tuned for updates!
Made with you in mind
Who are your products designed for?
Our products are ideal for people living with dementia, Parkinson’s, post-stroke recovery, arthritis, tremors, a reduced grip, general frailty or anyone who needs extra support during mealtimes.
What makes Rosa Lifestyle mugs different from other daily living aids?
Our mugs are designed to combine functionality with style - lightweight, durable, and easy to grip with two handles, but without the clinical look of traditional aids. They’re dignified, practical, and designed to restore confidence in everyday living.
Do your mugs come with lids?
Yes, we offer two types of fitted lids, sold separately, designed to support independent drinking, reduce spills, and help keep drinks warm.
These include:
- Inset straw-hole lid – allows sipping small amounts of fluid directly or through a straw.
- Spouted lid – ideal for those with limited head and neck mobility or dysphagia.
Shipping
Do you deliver internationally?
Yes. We ship worldwide and also sell through Amazon US, which offers local fulfilment to the United States.
How long will my order take to arrive?
We aim to process all deliveries within 1 business day. UK delivery is usually 2 - 4 working days with International delivery is usually 6 – 7 working days. We also offer Amazon fulfilment for faster shipping in some regions.
Which couriers do you use?
We use a variety of couriers but consider the sustainability attributes of each one.
Returns
What if my loved one doesn’t like the product?
We’re confident in the design, but if it’s not right for you, you can return unused items within 30 days for a refund.
General
Where can I buy Rosa Lifestyle products?
You can buy directly from our website, through our Amazon UK and US stores, Etsy, Ebay, QVC and via selected stockists both online and physical stores.
Do you offer gift sets?
Yes - our mugs, trays, and lids are available in bundles that make ideal and popular gifts for loved ones.
Do you offer bulk orders for care homes or wholesalers?
Yes! We work with care homes, pharmacies, and retailers. Please get in touch via our wholesale enquiry form for tailored pricing and delivery options.
Can I see reviews from other customers?
Absolutely. Our mugs are recommended by carers and loved by customers worldwide.
You can read verified reviews on our website, Amazon, Etsy, and partner sites such as the Alzheimer’s Society shop.